As reported by engadget,
@TheWinkApp What’s happening with our lights? Can’t turn on/off anything! We pay a monthly fee for this?!
— Casper Harrington (@clharringtonaz) January 25, 2021
Smart home platforms are, by definition, not the sort of thing folks can live without in case of a prolonged outage. Wink, unfortunately, is not likely to have a great reserve of goodwill left with its customers after the last year. In May 2020, it abruptly announced that users would need to begin subscribing to a $5-per-month plan or their hardware would be shut down just one week later.
At the time, Wink said that the COVID-19-tinged economic climate had forced them to make the move, or it would be forced to sell user data. Unfortunately, paying for a service does raise user expectations, and the lengthy delay and lack of communication may be the last straw for some.
[Thanks ‘Weatherman’ for the tip!]