As reported by engadget,
Facebook said it had to make “unprecedented efficiency improvements” and otherwise bolster its infrastructure to handle the load from its various apps during the pandemic. Teams were at the ready during New Year’s Eve, too. If your WhatsApp call went smoothly, you now know why.
The WhatsApp record is one Facebook likely won’t mind keeping for a long time to come — ideally, mass vaccinations make in-person New Year’s Eve celebrations a reality again. Still, this shows how internet calling has been critical to preserving traditions at a particularly difficult moment.