As reported by cnet,
When the IRS sent the first round of, it also mailed you a letter that let you know you could call one of two hotline phone numbers to report a problem. In fact, the agency hired 3,500 workers to help assist callers. With the , the IRS is walking back the invitation with a clear message: Please don’t call.
“We’re committed to helping you get youras quickly as possible,” the IRS website for the says, which is called the economic impact payments within the IRS. “Please do not call the IRS about the new payment; our phone assistors do not have additional information beyond what’s available here on IRS.gov and in the Get My Payment application.”
So what do you do now, if youfor you or your ? (You can .) And what if you are one of the millions of people who qualified for the but never got it: What if your ? What if it never arrived, or if you got some of your money, but not all of it? Are you ? This guide will give you information to help track down and file for a missing payment, no matter what your situation is.
I never got a first or second stimulus check. How do I claim my missing money?
If you’re certain you meet theor , but never get your money, what to do next depends on your situation.
If you never got your money or a confirmation letter from the IRS that your first payment was sent, you will likely have to file for the money as a Recovery Rebate Credit with your 2020 taxes this year. We’ve got, but basically, you’ll use the 2020 Form 1040 or Form 1040-SR to claim a catch-up payment when you file your taxes before the current April 15 deadline.
The IRS will provide a Recovery Rebate Credit Worksheet to help you work out if you are missing a payment and for how much. If you are part of a group that doesn’t usually file taxes (such as, and individuals with incomes less than $12,200), you’ll likely still need to file this year. You should also save your IRS letter — Notice 1444 Your Economic Impact Payment — with your 2020 tax records, as you’ll need it to file the claim.
You can also file for a Recovery Rebate Credit if youin your first or second check.
However, there may be other cases where your money didn’t come through. You should contact the IRS if:
- The reported that the IRS made your payment weeks ago and you haven’t received it (see below).
- You received a confirmation letter from the IRS that your payment was sent, but you didn’t get the funds.
- You think you accidentally threw your or check in the trash (see below).
- You suspect someone stole your check or otherwise defrauded you.
Do I need to file another form with the IRS?
As was the case with the first check, if you filed a 2018 or 2019 tax return or receive government benefits, the IRS should automatically send your second check without you having to do anything.
If, however, you’re a US citizen or permanent resident, had a gross income in 2019 under $12,200 — or $24,400 as a married couple — and didn’t file a return for 2018 or 2019, you may have needed to give the IRS a bit of information before it can process your payment. If you missed the Nov. 21 deadline to use the IRS’ Non-Filers tool, you will likely have to claim that money on your tax return in the form of a, described above.
What if I received a confirmation letter in the mail but no check?
If you received a letter confirming your first or second stimulus payment, but not the check, it’s time to contact the IRS. The IRS protocol is to send the letter 15 days after issuing the payment.
Where’s my payment? Try the IRS Get My Payment tracking tool
It’s worth visiting the IRS’ online portal designed to. Generally, it should tell you when your check will be processed and how you’ll receive it (for example, as a paper check in the mail). If the Get My Payment tool doesn’t give you information you can understand or says your check is on the way and you haven’t received it, you may need to eventually report the discrepancy to the IRS or file for a .
What does the ‘Need More Information’ message from the Get My Payment app mean?
If thegave you a payment date but you still haven’t received your money, the IRS may need more information. Check the Get My Payment tool again and if it reports “Need More Information,” this could indicate that your check has been returned because the post office was unable to deliver it, an IRS representative told CNET.
After you see the “Need More Information” message, the online tool will let you enter your banking information to receive your payment. The IRS said If you don’t provide your bank account information, the agency will hold your payment till it . Head to the IRS change-address page for how to update your address with the IRS. You’ll also want to of your new residence.
What does the ‘Payment Status Not Available’ message from the Get My Payment app mean?
It’s normal for the Get My Payment tool to give you a message that says “Payment Status Not Available” until the payment is scheduled to be issued, according to the IRS. This message does not mean you’re not eligible or that you won’t receive a payment — you’ll likely just have to wait.
What if I accidentally threw my stimulus check or debit card away?
In the first round of payments, four million people were to receive their stimulus money on a prepaid debit card called the, instead of a paper check. The IRS told CNET that 8 million people will receive their second stimulus check this way. The arrives in a plain envelope, the IRS said, with “Money Network Cardholder Services” as the sender.
Some people, taking it for junk mail, may have mistakenly thrown these letters away. If you’ve misplaced or thrown away your card, the EIP card service has an FAQ on what to do if your card is lost or stolen. You can also call 800-240-8100 to request a replacement. It’s free, according to a spokesperson for the Treasury Department. To request a new card, press option 2 when prompted.
However, the EIP card website says, “Your Card will be deactivated to prevent anyone from using it and a new replacement Card will be ordered. Fees may apply.” We recommend calling the above number for a lost or stolen card and speaking to a representative. If you may have lost or thrown away a paper check, read the next section.
How do I contact the IRS to track down my missing payment?
You can request an IRS Payment Trace if you received the confirmation letter from the IRS that your payment was sent (also called Notice 1444), or if the Get My Payment tool shows that your payment was issued but you have not received it within these timeframes:
- 5 days since the deposit date in Get my Payment and the bank says they haven’t received it
- 4 weeks since it was mailed by check to a standard address
- 6 weeks since it was mailed and you have a forwarding address on file with the local post office
- 9 weeks since it was mailed and you have a foreign address
The IRS will do the following to process your claim, according to its website:
- If the check was not cashed, we will issue a replacement. If you find the original check, you must return it as soon as possible.
- If the refund check was cashed, the Bureau of the Fiscal Service (BFS) will send you a claim package that includes a copy of the cashed check. Follow the instructions. BFS will review your claim and the signature on the canceled check before determining whether they can issue you a replacement check.
To request a Payment Trace, you can call the IRS at 800-919-9835, or mail or fax Form a completed Form 3911, Taxpayer Statement Regarding Refund. Find out where to mail or fax that form for your state on the IRS website.
You should not request a Payment Trace to determine if you were, or to , the IRS said.
Could the federal government have redirected my first payment?
If you owe child support, the IRS can redirect your payment to cover past-due support. The Bureau of the Fiscal Service will send you a notice if this happens. Your second check should not have been redirected for past-due child support, however. Find outand find out .
Could the IRS have sent my first check to a closed bank account?
Your check may have bounced back to the IRS if the agency tried to send your payment to a now-closed bank account or to a temporary prepaid debit card a tax preparer set up for you. If your payment was returned to the IRS, the agency will mail your check to the current address it has on file for you.
With the second check, the IRS is not accepting new or changed banking information. If the IRS attempts to make a payment to a now-closed bank account, the financial institution must return the payment to the IRS, the agency saids. The IRS said it’s looking at options to correct these payments and said if you have not received your full payment by the time you file your 2020 tax return, you may claim it as a Recovery Rebate Credit on your tax return. (Find out more about.)
What if my first payment was only a part of what I think I’m owed?
A different, but related, issue could be a change in your income in 2020. In some cases, the IRS may owe you more money than you received if thefrom your tax returns in 2018 or 2019 is less in 2020.
Likewise, if you now have a, such as a child, who isn’t reflected on your tax returns, you may be owed more money. In either case, the IRS said, you can claim the additional amount on your 2020 tax return with the Recovery Rebate Credit when you file this year. We recommend keeping a detailed record so you don’t forget.
What do I do if I suspect mail fraud or a scam?
Though it’s uncommon, you may believe you’ve beenor had it stolen. The Federal Trade Commission has a website where you can report a stolen stimulus check. We’ve asked the IRS what other recourse you have if this situation applies to you and we’ll update this article when we hear back. If you’re worried about theft, you can sign up for a free USPS service that will — including your stimulus payment.
Can you call the IRS to ask about a missing check?
With the first round of checks, the IRS gave out a phone number to call for assistance in the confirmation letter you receive 15 days after your payment was sent out. Later in 2020, the IRS requested that people with questions about their stimulus check do not call the agency.
However, if you still want to try, you can call the IRS help number at 800-829-1040, or 800-919-9835 to set up a Payment Trace.